Your ISO 9001:2008 training effectiveness must be evaluated – Not just as an “ISO Requirement”, but as an essential component to your Quality Management System.A significant change in the training requirement in the ISO 9001:2000 was to evaluate the effectiveness of training and reinforced in the 2008 release of the document (see 6.2.2.c of the ISO standards document).
You need to include a process to accomplish training evaluation in your procedure or in your training manual. Be sure to address how the training affects quality for each process or procedure.
Organizations new to ISO requirements world, overlook the “Effectiveness of Training”. Most often there are no methods or processes to measure training's effectiveness. Consequently, the Registrar addresses this in the Stage 1 or Stage 2 assessment.
Below are example methods you can use to evaluate training effectiveness.
Testing: This should be done in a pre-training and post-training demonstration of skill acquisition. Pre-test and Post-test questions can be administered by the trainers. The effectiveness mesurement is the change in test results.
Certificates: Certificates from outside training organizations (like Online Standards Training), if the certificate is based on test performance, they can be archived in the employee's file.
Traditional Education: Grades from institutions of higher learning such as: Trade Schools, Junior Colleges, Colleges or Universities can be shown as an effectivenss measure.
Job Performance: A supervisor or peer can conduct a performance review after training is administered. The ultimate effectivness measure is when an employee shows improvement in the quality and efficiency of their work.
Training effectiveness is measured if continual improvement is realized in the process. Training should result in: improved quality, improved productivity or cycle time, scrap reduction, etc., all of which can be linked to shop or business level improvement metrics.
Internal auditors can be utilized to conduct Task Evaluations to independently confirm the training process has helped the employee.
Internal Auditors can also be utilized to confirm “Job Training Checklists” conducted by trainers.