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7.1.6 Organizational knowledge

Posted in The ISO 9001 2015 Standard Plainly Written

What is Organizational Knowledge?
This is the "brain trust" of the organization from the line worker to the executive board, it spans the entire organization.  Knowledge does not exist as data points or information in a vacuum.  It is the humans acting upon information and experiences then applying it to produce better product or provide improved service.

The ISO 9001:2015 standard acknowledges the necessity of organization knowledge by requiring the organization to
  • maintain a form of knowledge base and provide access to it
  • determine what is there and what is lacking (a kind of Gap for the knowledge base)
  • provide a mechanism to update the knowledge base